Terms and Conditions
Our terms and conditions includes:
Returns & Exchanges
We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. Should you for any reason be unhappy with your purchase, upon product return we will issue a refund to your credit card or exchange an unsatisfactory product for an alternative item.
All we ask is that you follow a few reasonable guidelines:
-Products must have been purchased directly from www.lumavera.net. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
-We must get from you written complaint e-mail (14 days from the delivery to inform you and then additional 14 days to return the goods).
-Please include a copy of your receipt (or a note with your order number, name, email address, phone number) and your reason for returning the product(s)
-We cannot accept returns on overly used products.
Original shipping and handling charges are non-refundable (if applicable).
All products paid with credit card are refundable - also products specified as non-returnable or not for resale.
24 month warranty.
When you place your order, we reserve the amount on your card until all items are available and your order has shipped. No money is charged before the goods are sent (we reserve the money but you cannot do the final charge before shipping the goods).
The Value Added Tax (VAT) is included in the price of all products at the checkout. After you complete the checkout you will receive a shipping notification email.
We ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.
You will get your package by Post in 5-10 working days!
Delivery to Baltic countries: in 1 to 2 working days.
Delivery to West-Europe in 3 to 4 working days.
Delivery to Greece, Italy, Cyprus, Spain and Portugal in 4 to 5 working days.
*We will proceed your order in 2 business days (4 business days during sales). Working hours Monday-Friday 8-17 (GMT+2)
Privacy & Cookies Policy
For more information about our privacy practices, below we set out what types of personal data we might collect or hold about you, how we use it, who we share it with, how we protect it and keep it secure, and your rights around your personal data.
Your personal data may also be processed on our behalf by our trusted third party suppliers.
We rely on trusted third parties to perform a range of business operations on our behalf. We only provide them with the information they need to perform the service, and we require that they do not use your personal data for any other purpose. We will always use our best efforts to make sure that all third parties we work with will keep your personal data secure. Examples include:
• Advertising, marketing, digital and social media agencies to help us to deliver advertising, marketing, and campaigns, to analyse their effectiveness, and to manage your contact and questions;
• Third parties required to deliver a product to you e.g. postal/delivery services;
• Third parties that assist and help us in providing IT services, such as Shopify
• Payment service providers and credit reference agencies for the purpose of assessing your credit score and verifying your details where this is a condition of entering into a contract with you
• Third parties that assist us for customer care and cosmetovigilance purposes.
We are committed to keeping your personal data secure, and taking all reasonable precautions to do so. We contractually require that trusted third parties who handle your personal data for us do the same.
We always do our best to protect your personal data and once we have received your personal data, we use strict procedures and security features to try to prevent unauthorised access. As no transmission of information via the internet is completely secure, we cannot guarantee the security of your personal data transmitted to our site although. Any transmission is therefore at your own risk.
Which cookies are being used on this site?
We use four different types of cookies on this site – those that are strictly necessary for the website to function, functionality cookies, performance/analytics cookies, and targeted/advertising cookies.
Strictly Necessary cookies: These are cookies that are essential for our website to work correctly. They may be required for system administration, to prevent fraudulent activity, or for a shopping cart function. These cookies cannot be switched off.
Functionality cookies: These cookies are used to enhance and simplify your user experience. For example, they may remember information about previous choices you have made, remember your password, or allow video or social media content to be properly viewed on the website. You can opt out of functionality cookies using the function below.
Analytics and Performance cookies: These are used for internal purposes to help us understand how you interact with our site, so we can provide you with an improved user experience e.g. to assess the performance of our website, or to test different design ideas for the website. We may work with third parties to perform these services for us, so these cookies may be set by a third party. You can opt out of these cookies using the function below.
Targeting and advertising cookies: These cookies are used to deliver relevant and tailored content (including advertising content) to you, and also to evaluate the effectiveness of that content. This content may be delivered on our websites, or on a third party website. We often work with third parties to deliver this content, so some of these cookies may be set by a third party. You can opt out of them using the function below. Note however by opting out of these cookies you do not opt out of receiving advertising content altogether; you will instead receive general content that does not take into account your interests and preferences.