Returns & Exchanges
We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. Should you for any reason be unhappy with your purchase, upon product return we will issue a refund to your credit card or exchange an unsatisfactory product for an alternative item.
All we ask is that you follow a few reasonable guidelines:
-Products must have been purchased directly from www.lumavera.net. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
-We must get from you written complaint e-mail (14 days from the delivery to inform you and then additional 14 days to return the goods).
-Please include a copy of your receipt (or a note with your order number, name, email address, phone number) and your reason for returning the product(s)
-We cannot accept returns on overly used products (10%).
Original shipping and handling charges are non-refundable (if applicable).
All products paid with credit card are refundable - also products specified as non-returnable or not for resale.
Our product return/exchange location in Europe:
1-43 Zirnu Street
Riga, LV 1013, Latvia